GENERAL SALES INFORMATION
SALES AGREEMENT
By purchasing a gecko from Otherworld Geckos, LLC, you are indicating that you agree to the terms and conditions on this page. You must be over the age of eighteen (18) in order to make a purchase from Otherworld Geckos. Otherworld Geckos reserves the right to refuse sale for any reason at any time to anyone we determine unable or unfit to care for the animal.
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It is imperative that you contact us through Facebook, Instagram, our Contact Page, or e-mail (via otherworldgeckos@gmail.com) with your FedEx hub information before you make a purchase!
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All sales are final with no exceptions. We do not offer exchanges or returns unless the animal is dead on arrival (DOA).
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We do not offer holds on animals without payment. Additionally, we reserve animals only for the first individual to make a payment, whether they enter into a payment plan or if they pay in full.
SHIPPING POLICY
general shipping info
Animals will not be shipped until we have received payment in full. Otherwise, Otherworld Geckos ships animals Tuesday and Wednesday through FedEx overnight for arrival at your local hub. We do not ship to personal addresses for the safety of the animal.
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Animals are shipped in insulated boxes appropriate for their size and quantity. They will be shipped with hot, cold, or phase packs depending upon the temperatures they may experience during shipping. We do not offer refunds on shipping charges under any circumstance.
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When possible, photos and video will be taken of your animal being packed up and shipped. These will be sent to you after your animal has been shipped.
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Upon delivery, you must contact us within one hour to inform us that you have received your animal. Appropriate methods of contact include e-mail, sending a note via our contact page, or message on Instagram or Facebook.
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WEATHER and delays
Otherworld Geckos will only ship should we have a window of decent weather. This means that temperatures at our location, your location, and any shipping hubs along the way are below 80 degrees Fahreinheit (26 degrees Celsius) and above 40 degrees Fahreinheit (4 degrees Celsius). Animals will be held at our location until an ideal shipping window is identified with no exceptions. Otherworld Geckos holds no responsibility for delays, sudden weather changes, damaged packages, or lost packages.
PAYMENT METHODS & PLANS
payment methods
We accept payment using PayPal using Goods and Services, all major credit cards, and Venmo. By purchasing an animal, you agree to the terms and conditions on this page.
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payment plans
We accept both long-term and short-term payment plans. All payment plans require a non-refundable deposit of 25% of the animal's listed value. Short-term payment plans must be paid off in full within 45 days of the initial deposit, shipping costs included. Should the payment plan not be paid off in that time period, all payments excluding the 25% non-refundable deposit will be returned.
Long-term payment plans are available for animals over 1,000$ and must be discussed prior to sending a deposit.​
OTHER DETAILS
LIVE ARRIVAL GUARANTEE
Otherworld Geckos guarantees the health of your animal for 48 hours after its arrival. We do not ship to personal addresses to avoid unnecessary stress on your animal.
Should your animal be injured in transit or be dead on arrival, it is your responsibility to provide a video and photographs of all four sides of the animal within one hour after you have received your animal. If the animal appears to have perished due to our error, it will be replaced with an animal of the same species and of equal value, or with store credit. Cash refunds will not be issued under any circumstance.
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TAILS AND SHEDS
Tail autotomy sometimes occurs with geckos and we do not offer a guarantee that your animal will arrive with a tail. Tail loss does not harm or lower the value of your animal.
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We do offer a guarantee that your animal will arrive with no stuck shed - unless the animal happens to have shed during transit. If you are concerned about tails and sheds, be sure to check the photos and videos we will send prior to shipping.
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sexing/pore sexing
All animals are sexed to the best of our ability. Animals are not guaranteed to be a specific sex unless they are stated to be that sex.
Crested Geckos under 20 grams are pore sexed prior to being listed and shipped, however this is only our best guess and can never be considered a guarantee. Should a gecko be listed as NPV (no pores visible), this indicates that your gecko may be female. PPV (possible pores visible), and PV (pores visible) indicate that we believe - to the best of our ability - the gecko to be male.